Last updated: October 21, 2026
Care Craft Dental Center by Doc Pao (“the clinic”, “we”, “us”) is a dental clinic in Alijis, Bacolod City, Negros Occidental. This page explains, in plain words, what personal information we collect on this website and on our Facebook Messenger chat, why we need it, who can see it, and what choices you have. We follow the Data Privacy Act of 2012 (Republic Act No. 10173).
1. Who is responsible for your information
Care Craft Dental Center by Doc Pao, Alijis Road, Bacolod City, Negros Occidental 6100.
Phone or text: +63 927 678 9075
Email: info@carecraftdental.com
Privacy questions and requests go to the email above. Please put “Privacy” in the subject.
2. What information we collect
| When | What we collect |
|---|---|
| You request an appointment on this website | Full name, date of birth, contact number, email, services needed, preferred date and time, reason for consultation. For family bookings, the same details for each person booked. If you already have a Patient ID, you may enter it. |
| You register as a new patient online | Full name, date of birth, phone number, address, occupation, reason for consultation, comments, and your tick agreeing that we may keep your details for your dental care. |
| You come to the clinic | Your dental records: tooth charts, notes, diagnoses, treatments, medicines, medical history and allergies, signed consent forms (including your signature), X-rays and other documents, appointments, invoices and payments. |
| You message us on Facebook Messenger | Your name as shown on Messenger, your Messenger user ID for our Page (a number Facebook gives to our Page, not your Facebook password), and the messages you send us. See section 4. |
| You visit this website | Basic technical information that every website receives, such as your device, browser and internet address. We do not run advertising trackers on this website. |
Health information is sensitive personal information. We collect it only to give you dental care and to keep the records the law requires.
3. Why we use your information
- To book, confirm, move or cancel your appointments, and to remind you about them.
- To give you dental care and keep accurate treatment records.
- To prepare invoices, receive payments and handle HMO or insurance claims when you ask us to.
- To contact you about your care, for example a change to your appointment.
- To meet legal, tax and professional record-keeping duties.
- To keep our systems safe and to find and stop misuse.
We do not sell your information. We do not use your health information for advertising.
4. Facebook Messenger
You can chat with the clinic on Messenger. If you do, or if you tap “Get updates on Messenger” after booking on our website, then:
- We receive your name, your Messenger user ID for our Page, and your messages. Meta Platforms, Inc. (Facebook) provides the Messenger service. Meta’s own privacy policy applies to how Meta handles your Messenger data.
- Our staff can read and reply to your messages. We may also send automatic replies, such as our clinic hours, our location and the booking link.
- If you tap “Get updates on Messenger” after booking, we link your Messenger chat to that one booking using a one-time booking code. We do not match you by name alone.
- We may send you a confirmation of your booking and a reminder before your visit. We do not send promotions or advertising through Messenger.
- Please do not send sensitive details such as passwords, card numbers or your full medical history on Messenger. Call or visit the clinic instead.
- You can stop automatic messages at any time by replying STOP, or by asking us. You can also delete the chat or block our Page in Messenger.
5. Who we share your information with
- Our own staff, only as much as each person needs for their job. Staff sign in with their own accounts, and sensitive actions need Doc Pao’s approval.
- Our technology providers. Our website and patient system run on Google Firebase, which stores our database and files. We use Google email for appointment emails and Google Calendar for our appointment calendar. These providers handle data only to run our services for us. Our main database is hosted in Singapore. Some processing by these providers may take place in other countries.
- Meta Platforms, Inc., when you use Messenger (section 4).
- Your HMO, insurer or another doctor, only when you ask us to, or when you have given your consent.
- Government offices or courts, only when the law requires it.
6. How long we keep your information
We keep dental and billing records for as long as the law and good dental practice require. We keep Messenger details only as long as needed to serve your appointment and replies, or until you ask us to delete them. When we no longer need information, we delete it or make it anonymous.
7. How we protect your information
- Our website and system use secure connections (HTTPS).
- Only signed-in staff can open patient records. Staff are signed out automatically after a period of no activity.
- Deleting records, voiding payments and changing important settings needs the owner’s approval, and these actions are written to an activity log.
- Our online booking page shows only free time slots. It never shows other patients’ names.
No system is perfectly secure. If a data breach affects you and the law requires us to tell you, we will do so.
8. Your rights under the Data Privacy Act
You have the right to:
- be informed about how your data is used (this page);
- access your information, and ask for a copy;
- correct information that is wrong or out of date;
- object to how we use your information, or withdraw your consent;
- ask us to suspend, block or delete your information, as explained on our Delete my data page;
- receive your information in a common electronic format, where this applies;
- claim damages if your data has been misused;
- complain to the National Privacy Commission (privacy.gov.ph). We would appreciate the chance to fix the problem first, so please contact us as well.
To use any of these rights, email info@carecraftdental.com or tell the clinic staff. We may ask you to confirm who you are first, to protect your records.
9. Children
If the patient is under 18, a parent or legal guardian should book appointments, give consent and manage messages for them. We do not knowingly chat with children on Messenger without a parent or guardian involved.
10. Changes to this page
If we change how we handle your information, we will update this page and the date at the top.